FAQ

- WHERE DO WE DELIVER?  

We provide worldwide shipping.

- CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.

- HOW CAN I TRACK MY PACKAGE?

You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.

- WHAT SHOULD I DO IF MY TRACKING NUMBER DOESN'T WORK?

It may take 3-5 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 30 business days or 45 business days (international).

- IS THERE A CANCELLATION FEE AVAILABLE?

If the order qualifies for cancellation, there is no cancellation fee.

- CAN I RETURN MY PACKAGE?

If you have any issues with your order, please contact us within 14 days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate.

- HOW LONG DO REFUNDS AND REPLACEMENTS TAKE?

After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 07 business days of confirmation.

- I FORGOT TO APPLY MY DISCOUNT CODE, CAN I STILL APPLY IT ?

Please contact us with your order number and promo code ASAP and we'll do our best to take care of it.